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Q. What is the most important information to know when searching for attachments for my machine?
A. Make and Model of your machine. For some Cat excavators you will need to know linkage family. It will also be helpful to know if you have a quick coupler on your machine and if so, what type of quick coupler- Wain-Roy, Wedge Type, Pin-Grabber, Variable Center Pin-Grabber, etc… If you don't know the linkage family or what type of quick coupler you have, call us and we will help you figure it out.
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Q. What if my machine Make or Model is not listed in the drop down boxes?
A. If your machine is not in the drop down box, either make or model, then you will need to know the weight class of your machine. (see the Weight Class Help link).
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Q. How do I get more details or see a big picture for the items that appear for the search results?
A. Click on the Details Icon or the small picture for the item. This will take you to a screen where you will get more detailed information and can see the full size picture(s).
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Q. What is the list of links in the left hand column of the search results?
A. These are links for other types of attachments that fit the machine you selected in the drop down boxes during your initial search.
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Q. What do the small arrows (>) on those links mean?
A. The arrows (>) indicate that there are sub-categories for those types of attachments that can help you easily narrow your search results. Hold your mouse on the link with an arrow (>) and more choices will appear.
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Q. What does "Adapt to Fit" mean when it shows up in the "Fits Make" column?
A. This means that this item is the right size for your machine, but may need to be adapted to fit your machine or it may fit a specific quick change that you may have on your machine.
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Q. What if I need a picture or additional pictures for an item?
A. Call us at 877-423-9749 and we will be happy to e-mail you any pictures you need.
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Q. Can I sort the search results differently?
A. Yes. Just click on the column headings to sort the search results by that column.
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Q. What do I do if the search results page takes too long to load?
A. You can choose to hide images and display fewer results per page to help the page load faster. This will not affect the search results, just how many results you see at a time and whether or not you see a preview picture. You can change these preferences in the right side of the page heading. For your convenience, every time you come back to our site these preferences will already be set for you.
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Q. Why should I create a User Account?
A. Once you create a user account you can sign up to receive special offers on attachments, sale announcements, inventory updates, and news about our site. You can also create machine profiles to receive e-mail alerts as soon as we get attachments in that fit your machine(s).
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Q. What do the numbers in parentheses (#) next to attachment categories mean?
A. That number is how many of that particular attachment we have in stock at the moment.
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Q. What happens if I select "Remember Me" when I log in?
A. Every time you come back to our site on this computer you will automatically be logged in.
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Q. Why should I not use "Remember Me" when I am on a public computer?
A. If you use "Remember Me" while on a public computer someone else could gain access to your account if they use the computer after you and visit our site.
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Q. How long will the site remember me?
A. The "Remember Me" function will remember you for 10 years unless you log out. If you log out you will have to select "Remember Me" the next time you log in if you wish to be remembered again.
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Q. Will I be remembered if I use a different computer?
A. No. "Remember Me" is computer specific, so if you use a different computer you will need to log in again. You can select "Remember Me" on additional computers and you will be remembered on each computer.
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Q. Will I still be remembered if I change my password?
A. No. You will need to log in with you new password form each computer you wish to be remembered on before the "Remember Me" function will work on those computers.
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Q. What do I do if I sell my computer or give it away?
A. Before you sell your computer or give it away it would be a good idea to visit our site and log out. If you already sold or gave away your computer without logging out from that computer you can change your password and your account will be secure.
